Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding (Michael Beltran/Rest of World)

Michael Beltran / Rest of World:
Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding  —  BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.  —  • MANILA, PHILIPPINES

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