AI threatens to upend India's $250B outsourcing industry, as companies plan to automate BPO; HSBC says 80%+ of the S&P 500 outsource some operations to India (Megha Mandavia/Wall Street Journal)

Megha Mandavia / Wall Street Journal:
AI threatens to upend India's $250B outsourcing industry, as companies plan to automate BPO; HSBC says 80%+ of the S&P 500 outsource some operations to India  —  Country's outsourcing companies have added urgency to shift to higher-end services  —  Artificial intelligence is upending India's technology outsourcing business.

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